Customer Service & Billing Manager - Harmer

Job Title: Customer Service & Billing Manager

Location: Houston, TX

Responsibilities:

• Supervise a team of 12 customer service representatives.
• Ensure the integrity and effective operation of all utility billing processes.
• Develop and implement customer service policies and procedures.
• Monitor team performance and provide coaching and training.
• Resolve escalated customer issues and inquiries.
• Prepare reports on customer service metrics and billing accuracy.

Qualifications:

• Bachelor's degree in Business Administration or related field.
• 5+ years of experience in customer service and billing management.
• Strong leadership and communication skills.
• Proficient in billing software and CRM systems.
• Ability to analyze data and improve processes.