Customer Service - Billing (2) - Lincare

      • Contacts payers for claims status, followup denials, or partial payments

      • Obtains payer requirements for timely adjudication of claims

      • Files claims with appropriate documentation attached

      • Pursues, maintains, and communicates payer coverage/guideline changes/updates

      • Processes all incoming and outgoing correspondence as assigned

      • Verifies, adjusts, and updates Accounts Receivable (A/R) according to correspondence received from insurance company

      • Helps facilitate interoffice communication on error and denial trends

      • Initiates the review/appeals process on disputed claims

      • Researches credit balances and initiates refunds as required

      • Documents all activity in customer's computer account

      • Answers Accounts Receivable phone inquiries

      • Works assigned RBCO reports

      • Available to assist other PACs with questions or collection needs

      • Acts as liaison between staff and management

#CC

      • High School Diploma or General Education Degree (GED) required

      • Knowledge of telephone etiquette and adequate oral and written communication skills

      • Shows effective problem solving, investigative, and multitasking skills

      • Positive and cooperative attitude in working and communicating with individuals at all levels of the organization

      • Knowledge of medical field preferred

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled