Customer Service (BDC) Representative - Atlantic Auto Group

Job Description

We are looking for Full-Time BDC/ Internet Sales Representative to join our team! Automotive experience is preferred, but we will train the right candidate.

Our representatives earn a salary PLUS a commission based on appointments set, shown, and sold.  Additional bonus opportunities will be given based on performance.

The Customer Service Appointment Coordinator, known in the industry as a Business Development Center (BDC) Representative, is the first person our customers speak to via the Internet or phone. BDC Representatives are responsible for handling incoming phone calls and internet requests as well as for scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience or any other customer service/telephone contact experience.

We want to hire only the best, so candidates must pass a drug test and a background check.

Responsibilities

• Answers all incoming calls to the department and schedules appointments  
• Answers all internet inquiries to facilitate appointments at the dealership  
• Makes phone calls to customers after they visit the showroom to find out about their experience
• Makes outbound calls to our current customers to remind them of lease termination or equity positions in retail vehicles
• Helps customers with vehicle selection and promotes model options and features, value-add products, and services via phone, email, text, or chat
• Maintains accurate sales documentation
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

Qualifications

• Must be able to pass a drug test and a background check
• Basic phone and computer/internet skills  
• Must have a clear, articulate, and pleasant speaking voice  
• Must be a genuine people-person  
• Customer service and/or telephone contact experience
• Sales experience a plus (any industry)
• Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
• Must be dependable and report to work every day on time
• Must be friendly and upbeat and like talking on the phone, helping people find answers to their questions
• Must be able to address and answer customer requests via phone and e-mail  
• Strong organizational skills and the ability to effectively multitask  
• Excellent written and verbal bilingual communication skills are a plus
• Excellent follow-up skills  
• Dependable and compliant in following an assigned work schedule, which will include evening and weekend hours

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.  

Schedule 5 Day (40 Hour) Workweek. Incl Weekends

Schedule 5 Day (40 Hour) Workweek.  must be able to work 4 weekdays and 1 weekend.