Customer Service BDC / Appointment Setter Associate - Concord Toyota - Sonic Automotive

At Concord Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Summary: 

The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet.

Duties and Responsibilities:

• Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
• Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate and schedule sales appointments.
• Compile all necessary reports, forms and other documentation on a timely basis
• Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

• Excellent verbal and written communication skills.
• Basic computer skills.
• Ability to work independently and as part of a team in a fast paced environment
• Ability to work in call center environment
• Strong organizational and time management skills

Salary $18 per hour

• Thursday 9:30-6:30
• Friday 9:30-6:30
• Saturday 9:00-5:30
• Sunday 10:00-6:00 
• Monday 9:30-6:30