Customer Service - Girl Friday Inc
Atlanta, GA
About the Job
Hey there! Welcome to the seasonal gig that might just turn into your long-term jam. Picture this: you get to be the superhero of tax season, swooping in to save the day with your awesome customer service skills.
First off, the hours are pretty flexible—within the 7 AM to 11:59 PM ET window. You're the boss of your schedule, but we're looking for heroes who can commit to a minimum of 25 hours a week, with the option to crank it up to 40 if you're feeling extra heroic.
So, what's on your hero's to-do list?
- You'll be the go-to person for all things taxes, tackling questions via phone and even adding a touch of video magic when needed. Occasionally, you might find yourself diving into chat territory too.
- Your superpower? Researching, analyzing, and nailing the perfect solution for our tax customers. No problem is too big for you!
- Ever thought about being a detective? Because you'll also help customers find their way around prior years' returns and amendments.
- Here's the fun part: You're not just a customer service rep; you're an ambassador for the Intuit brand. Show 'em some love with your caring and empathetic vibes.
And because you're a detail-oriented superhero, you'll be documenting everything—issues, solutions, and the epic follow-up actions.
Now, let's talk about the qualities that make our top-performing heroes stand out:
- Think of yourself as a problem-solving maestro. Challenges are just opportunities for you to shine.
- Patience is your middle name, and stress? You laugh in its face while sipping your coffee.
- Wordsmith extraordinaire, both in writing and speaking. Your communication game is top-notch.
- You've got ears like a superhero. Listening? Nailed it.
- Friendly? Check. Knowledgeable? Double-check. Your customer service game is as smooth as silk.
- Oh, and you navigate tools like you're born to do it. Efficient is your middle name here too.
So, if you're ready to don your virtual cape and join us in the adventure, hit us up. Tax season is calling, and we need our heroes to assemble!
First off, the hours are pretty flexible—within the 7 AM to 11:59 PM ET window. You're the boss of your schedule, but we're looking for heroes who can commit to a minimum of 25 hours a week, with the option to crank it up to 40 if you're feeling extra heroic.
So, what's on your hero's to-do list?
- You'll be the go-to person for all things taxes, tackling questions via phone and even adding a touch of video magic when needed. Occasionally, you might find yourself diving into chat territory too.
- Your superpower? Researching, analyzing, and nailing the perfect solution for our tax customers. No problem is too big for you!
- Ever thought about being a detective? Because you'll also help customers find their way around prior years' returns and amendments.
- Here's the fun part: You're not just a customer service rep; you're an ambassador for the Intuit brand. Show 'em some love with your caring and empathetic vibes.
And because you're a detail-oriented superhero, you'll be documenting everything—issues, solutions, and the epic follow-up actions.
Now, let's talk about the qualities that make our top-performing heroes stand out:
- Think of yourself as a problem-solving maestro. Challenges are just opportunities for you to shine.
- Patience is your middle name, and stress? You laugh in its face while sipping your coffee.
- Wordsmith extraordinaire, both in writing and speaking. Your communication game is top-notch.
- You've got ears like a superhero. Listening? Nailed it.
- Friendly? Check. Knowledgeable? Double-check. Your customer service game is as smooth as silk.
- Oh, and you navigate tools like you're born to do it. Efficient is your middle name here too.
So, if you're ready to don your virtual cape and join us in the adventure, hit us up. Tax season is calling, and we need our heroes to assemble!
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Source : Girl Friday Inc