Customer Service Associate - The Masters Agency, Inc.

We are now accepting resumes for Customer Service Representatives for our agency in Winston-Salem, NC. This position offers a competitive base salary + commissions + bonuses + benefits including health and dental insurance. New CSRs earn around $24-40,000 per year on average. However, our Top CSRs earn $50,000+. A Property & Casualty (P&C) Insurance Producer License is required for the position, but we can show you how to obtain the necessary license. The process takes anywhere from 2-3 weeks and does require a background check. Our ideal candidate is someone who has a great attitude, outgoing personality, who never meets a stranger, has stellar computer

skills, the ability to multi-task, who works well with their peers, those who have a true passion for helping others. You MUST have the drive to win and be able to follow our proven system of success.

** If the character traits referenced above do not reflect you, please do not apply. **

We challenge ourselves to be the best. We take great care of our clients and need a great team to ensure that we deliver the Good Hands promise to our clients each and every day. Want to learn more about working with our agency? Apply Now!

Salary Range: $25000.00 - $30000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Responsibilities

• Meet new business production goals and objectives as established.
• Thoroughly understand and follow all underwriting, rating, and compliance requirements.
• Maintain knowledge of all products.
• Assist Sales producers with prospecting and generating new business via telephone, networking, and other lead sources.
• Provide exceptional customer service.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Educate customers on the insurance policies that best suit their needs.
• Outbound calling to our current customers

• Possess a genuine willingness to learn with intuitiveness, resourcefulness, and coachability.
• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency to multi-task, follow-thru, and follow-up.
• Excellent oral and written communication skills and professional phone etiquette.
• Confident, self-starter who works well independently.
• Works well with other employees and is a team player.
• Driven and goal-oriented individual.