Customer Service Associate at Virginia Panel Company

Customer Orders

• Prepares quotes and enters orders for customers ensuring accuracy of data entry
• Informs customers of available products, quotes prices and credit terms
• Estimates date of delivery to customer based on knowledge of production and delivery schedules and notifies customer of any anticipated delays.
• Provides technical support to customers by responding to inquiries and/or obtaining support from an Applications Engineer when needed.
• Investigates and resolves customer problems related to deliveries, pricing, product reliability, etc., with authority to settle minor complaints

Sales

• Works with Regional Sales Managers and outside sales representatives to build and maintain customer relationships and track account activities.

Clerical

• Monitors established credit limits of customers and ascertains credit rating of new and existing customers when needed.
• Enters new customer data and account information for current customers into database

Education/Experience

High school diploma or general education degree (GED and two or more years related experience and/or training.

Computer Skills

In depth knowledge of MS Office Suite Products, order processing and manufacturing software

EEO Statement

Virginia Panel Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.