Customer Service Associate - Legends Furniture Inc

Customer Service Associate

We are an inspired group of individuals in the wholesale furniture industry, who work for an established, rapidly growing manufacturing company which has been in business more than 30 years. At Legends Furniture you have the rare ability to transform the company and play an important part in shaping the future of the company. Legends offers an open platform, and it is up to the individual to be able to step up and take leadership and help shape this organization. Legends is an equal opportunity employer.

We are seeking a dedicated and detail-oriented Customer Service Associate to join our team. In this role, you will be responsible for providing outstanding customer support and ensuring the efficient processing of orders.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Assist customers and sales representatives with order placement, tracking, cancellations, and returns.
• Collaborate with logistics and warehouse teams to ensure accurate and timely order fulfillment.
• Monitor orders and proactively address any issues or delays to ensure customer satisfaction.
• Maintain accurate records of customer interactions and order transactions.
• Continuously identify areas for process improvement and implement solutions to enhance the customer experience.
• Stay informed about product offerings, promotions, and company policies to effectively assist customers.

Requirements

• 5 years of direct experience in customer service, preferably in an e-commerce or retail environment is a must.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer service software, order management systems, and Microsoft Office applications.
• Attention to detail and accuracy in data entry and order processing.

• Ability to work independently and in a fast-paced environment.
• Proven reliability and dependability in fulfilling job responsibilities and commitments.
• Demonstrated ability to maintain regular and punctual attendance in previous roles.

Benefits Offered

• Healthcare Coverage
  1. Medical (80% paid by company)
  2. Dental
  3. Vision
  4. HSA (Health Savings Account)

• Paid Time Off
  1. Paid Time Off (PTO)
  2. Paid sick time
  3. Paid parental leave
  4. Bereavement leave
  5. Paid Holidays

• Other Insurance
  1. Group Life AD&D
  2. Voluntary Life AD&D
  3. Short Term Disability
  4. Long Term Disability

• Additional Benefits
  1. Employee Assistance
  2. Professional Development Assistance
  3. Commuter Benefits
  4. Advancement Opportunities
  5. Bonus Opportunities
  6. Employee Discount

Job Type

• Full-time
• Monday to Friday
• Office setting
• In-person

LOCAL CANDIDATES ONLY! - NO STAFFING AGENCIES!

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Legends Home and its subsidiaries are an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information, or any other characteristic protected by law.