Customer Service Associate - Hertz
Salt Lake City, UT 84122
About the Job
Apply today and shift your career into drive for tomorrow as a Customer Experience Associate!
Wage: $ 17.00/hr
Monthly incentives based on productivity
Monthly incentives based on productivity
Benefits and Perks:
Hertz is an organization where you Drive, your Potential, and Power your Passion! Below are a few perks and discounts:
- UP to 40% off any standard Hertz Rental
- Medical, Dental & Vision plan options
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Job Description:
The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Qualifications:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales.
- Rental car experience is a plus.
- Excellent customer service skills. Excellent oral and written communication skills.
- Excellent relationship building and leadership skills.
- Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Source : Hertz