Customer Service Associate Representative - Tailored Management

Customer Service Associate Representative 
Location: 100% Remote
Hours: Monday-Friday, must be able to work any shift between 8am-8pm EST
Pay: $12.46-$22.80/hr (unknown until first submittal)
Contract Length: 04/10/23 - 08/28/23

*This is for two separate classes. The first class will start 4/10, the second will start 4/17.*

Responsibilities:

• Reaching out to female members for Health Care Company in an attempt to educate them on their yearly mammogram while also scheduling their appointments.
• Speak with our members to inform them of their free yearly mammogram, schedule their appointments and also confirm the procedure was performed.
• Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
• Delivers basic technical, administrative, or operative Customer Service tasks
• Performs simple data entry, sorts requests, and maintains files
• Understands simple instructions and procedures
• Performs Customer Service duties under direct instruction and close supervision
• Work is allocated on a day-to-day or task-by-task basis with clear instructions
• Connect with an average of 50-80 inbound and outbound callers per day, including members and physician’s offices
• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.

Skills & Experience:

• Ability to be empathetic understanding that we are dealing with sensitive content with our members.
• 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
• Computer skills
• Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Education:
High School diploma or equivalent

Languages:
English Read Write Speak