Customer Service Associate - Retrofête

Full Time Temp-to-Perm

About The Company

Founded in 2018 by Ohad Seroya and Aviad Klin, Retrofête is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments. The New York-based label, which takes its name from a melding of synonyms for ‘vintage’ and ‘party’, channels disco-era after-hours through tastefully provocative, day-and-night silhouettes.

Key Responsibilities

• Provide exceptional online customer service support in order to maximize online sales and develop a repeat client base.
• Manage customer cases providing support and information regarding E-Commerce products, stock availability, order inquiries, returns, shipping information and damages via live chat, email and phone.
• Have an eagerness and willingness to over exceed customer expectations when delivering information.
• Handle customer feedback/complaints appropriately and according to company policy.
• Report back to management about critical or consistent feedback related to website functionality, product, or service.

Qualifications

• Excellent verbal and written communication skills
• Excellent computer skills and ability to learn new programs quickly
• Meticulous, attention to detail, and ability to multitask
• Ability to work in a fast paced environment, meet deadlines and adapt to changing priorities.
• Must have clear understanding of the Retrofete/SER.O.YA brand and aesthetic
• Must have a passion for the Fashion Industry and knowledge of current trends
• Experience with Shopify and Gorgias is a plus but not required
• Retail experience preferred

Note: the possibility of extension is dependent on work load and business needs.