Customer Service Associate at Atrium

New York, NY

About the Job

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, an innovative start-up in NYC, is looking to expand their Customer Service team. The Customer Service team is looking to welcome a fast-learning and collaborative Customer Service Associate. They pride themselves in providing exceptional Customer Service and are looking for someone curious, driven, and hard-working. Prior experience with Zendesk is a must!

Salary/Hourly Rate:

$18/hr – $20/hr

Position Overview:

This start-up is looking for a Customer Service Associate who is a team player, adaptable, works well under pressure, and is comfortable in a fast-paced and ever-changing environment. The Customer Service Associate should be highly motivated and enjoy working with people as they will provide exceptional Customer Service to customers. They will be responsible for building and maintaining relationships with customers to give them the best customer experience.

Responsibilities of the Customer Service Associate:

Provide support to customers via email, phone, and live chat to create the best experience
Thrive in a fast-paced environment ensuring positive interactions with customers
Think on your feet to create solutions to problems that arise and escalate when necessary
Work with different departments to provide feedback to improve customer experience
Listen, identify problems, and find resolution

Qualifications for the Customer Service Associate:

Knowledge of product information
1 – 2 years of experience in customer support role
Previous call center experience is a plus
Very organized and resourceful
Strong communication skills, both verbal and written
Zendesk experience

Education Requirements:

Bachelor’s degree is required

Benefits:

Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off)

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 144481