Customer Service Associate Mercedes-Benz - RBM of Atlanta

RBM OF ATLANTA

MERCEDES-BENZ SERVICE CONCIERGE

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients.  We were awarded “Best of the Best” from Mercedes-Benz for 2023 and we are Georgia's only 9 time winner.  We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 6 consecutive years!   We have the largest service center and the largest parts inventory in the state of Georgia.  We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964. 

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Benefits:

• Competitive hourly wage 
  • Part-time positions available - If you're currently in school, looking for an internship, or have other commitments we can accommodate your schedule
  • Full-time positions available with benefits
  • Great work/life balance - Dealership is closed Sundays so you can spend time with family and friends
  • Paid holidays, sick time, and vacations for full-time employees - Earn vacation from your 1st day of work!
  • Get paid EVERY Friday by direct deposit
  • Sales spiffs and bonus opportunity
• Paid training and certification
  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
  • Flexibility to train associates with similar experience such as: Receptionists, Cashiers, Loaner Car Agents, Front Desk Clerks, etc.
  • Many career paths in both service and sales  - many of our associates have been promoted to other roles in the dealership
• Competitive insurance and retirement benefits available for full-time employees
  • Medical and dental insurance coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service, detail, and vehicle purchases - free carwash on-site
• Onsite parking

SERVICE CONCIERGE ESSENTIAL JOB DUTIES

The primary goal of a Service Concierge is to ensure our clients have a truly exceptional experience when coming in for Service. The concierge primary responsibility is to maintain the high quality standards of the business, by providing outstanding customer service, treating each customer with care and the utmost standard of professionalism. You are part of the “air traffic control team” to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times.

If you're currently working as a receptionist, cashier, call center associate, front desk clerk, concierge, or just enjoy helping people - Apply Today!  

• Warmly greet and welcome clients and other guests to the dealership.
• Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.
• Manage the waiting area and amenities. 
• Actively listen to our clients and their needs and interpret body language in order exceed client’s expectations, solve problems, and de-escalate issues.
• Record details of inquiries, comments, and complaints.  Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience. 
• Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections. 
• Check-out clients picking up their vehicles from service, collect payment, complete courtesy car returns, and connect clients with their advisor or manager if they have questions. 
• Abide by company policy and departmental best practices and procedures and other duties as assigned.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent and authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities.
• Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
• Physical demands include: frequently position body and move in order to greet clients, retrieve files, inspect and drive vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion.  Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-Time or Full-Time

Experience Level: Entry Level