Customer Service Associate - Brightway Insurance

Step into a role with our fast-growing insurance company and embody our core values from day one. We’re hiring candidates who are ready to Say it, Do it—individuals who make promises and deliver, exemplifying our commitment to accountability, trust and action. Join a team where Here for Each Other isn’t just a phrase, but a way of working; where being Inspired by Insurance drives us to deliver Next Level Effort in all that we do every day. With us, you'll Embrace, Educate, Evolve - constantly learning, growing, and adapting in a supportive, work environment.

Start your professional journey with a company that’s as dedicated to seeing you S.H.I.N.E.!

About the Role

A Personal Lines Associate at Brightway provides a broad range of insurance-related customer service and business development support to our customers and agencies. Providing a high level of support with the goal of maintaining and strengthening those relationships. This role plays an integral part of the “face/voice of Brightway” and works with all levels of the organization to promptly resolve issues to ensure satisfaction.

About Brightway

Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 35 states and more than $1.2 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients’ most important assets through consultation, curated choice, and confidence.

Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Adding high quality talent to our Engagement Center is a priority to Brightway, which begins with our Personal Lines Associates!

Job Responsibilities

• Handles requests received in inbound phone calls from customers, agents and others
• Proactively makes outbound phone calls with the purpose of providing service or selling additional products/services
• Fulfills requesters’ needs, ensuring satisfaction
• Listens to, and incorporates feedback
• Documents activities and follow up in appropriate systems regularly and accurately
• Performs other related duties as assigned
• Reports activity and outcomes to manager

Requirements

• Must have an active Personal Lines Property and Casualty license for state of residence
• High school diploma or equivalent and 0-3 years’ experience in Customer Service or a related field
• Must be proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint)

Skills, Licenses, Certifications

• Strong customer service mindset; a desire and ability to deliver service that provides a high level of satisfaction
• Strong communicator; must be able to convey ideas in a clear and concise manner
• Ability to learn Brightway systems and regularly update activities accurately
• Some independent judgment and decision making
• Ability to learn, embrace and put into practice new concepts and skills
• Able to gather and analyze facts and data, draw some inferences, weigh alternatives and present logical solutions
• Able to manage own time, activities and resources
• Team player; must be able to contribute to the team and rely on others to achieve objectives
• Exhibits our company values on a daily basis:
• Say it, Do it
  • Here for Each Other
  • Inspired by Insurance
  • Next Level Effort
  • Embrace, educate, evolve
  • Enthusiastic relationship builder!

Now is the time join Brightway. You can make your mark here. Contribute to our momentum by helping build our next gen tech ecosystem to help power our agency owners’ success. Our culture is driven by our core values, appetite to grow and excitement to collaborate and see our hard work pay off.

Team members at Brightway enjoy:

• Competitive salaries (based on research)
• Paid Time Off
• Medical/Dental/Life/Disability Insurance
• 401(k) plan with up to a 4% company-match
• Tuition reimbursement (regardless of course of study)
• Recognition for living our core values

Help us be the brighter way to do insurance!