Customer Service Associate - Hose Industry - Remote - TCH Industries

• Are you someone who enjoys taking the initiative and shining independently when it comes to delivering exceptional customer service?
• Do you bring a genuine passion for ensuring smooth and efficient processes that elevate the customer experience to new heights?
• Has your keen eye for detail helped uncover an exciting sales opportunity or resolved a customer concern beyond standard expectations?
• Do you have prior experience in customer service and sales within the industrial production, manufacturing, or distribution sectors, particularly in the hose industry?

If yes, we invite you to apply for the position of Inside Sales and Customer Service (ISCS) Associate at TCH Industries.

To apply:

Please submit your resume with our Culture Index survey on work-related traits:

https://go.cultureindex.com/p/UftzKKCwt7yH

*Note, this is required for your application to be reviewed.

Company Overview:

TCH Industries, a prominent provider of industrial, hydraulic, and metal hose solutions, has been a pivotal figure in the industry for over four decades. Since our inception in 1983, we've remained dedicated to excellence, innovation, and exceeding customer expectations, fueling our expansion, notably through strategic acquisitions. With a steadfast commitment to enhancing our offerings and catering to a wide array of sectors such as manufacturing, construction, automotive, and aerospace, we're actively seeking an experienced ISCS Associate to join our dynamic team and contribute to our ongoing growth trajectory.

Position Overview:

As an ISCS Associate you will be responsible for new sales with existing and new customers. You will also be accountable for key accounts as a primary point-of-contact for issues and inquiry resolution. Sales leads will be generated from existing customers, new customers through acquisition, internet sales leads and phone calls. The ideal candidate has deep industry experience with specifically industrial, hydraulic and metal hose as well as associated fluid conveyance components.

Key Responsibilities:

• The primary responsibility is closing new business opportunities. You're part of a team of inside and outside sales professionals with an individual contributor role. Performance will be measured on new accounts and sales pipeline dollars closed.
• Accountability for assigned key accounts and all issues as well as inquiries raised by key contacts.
• Create accurate and detailed Sales Quotes in TrulinX ERP and document response time in a Sales Quote Tracker. Responsible for developing quotes based on RFPs, internet sales leads by email and phone calls. Deep industry experience is required to provide solutions to customer requests not simply transpose part number requirements.
• Attention to detail with creating "Required by" dates. Responsible for following up with purchasing when there is a need to procure items and with production based on the Customer Service Level Report.
• Be a daily example of our Core Values: Do the Right Thing Always, Deliver Legendary Customer Service, Be a Fanatic about Response Time, Check the Ego at the Door, Practice Blameless Problem Solving, Go the Extra Mile, Relentlessly Execute, Deliver Results, Share Success.

Qualifications:

• Bachelor's degree in a technical field.
• Minimum of 5 years' experience in sales for an industrial, hydraulic and / or metal hose manufacturer and distributor. 10 years of experience will be considered in lieu of a bachelor's degree.
• Direct industry experience is required. Continuous learning opportunities will be provided but the ideal candidate will be ready to deliver results on Day 1.
• Proficiency in TrulinX ERP or similar software, with the ability to quickly learn ways of working inside the system not outside.
• Proficiency with Microsoft Office Products. Must be able to use Teams and know how to collaborate with remote team members.
• Ability to interpret technical specifications and drawings. PPAPs may be assigned to Engineering but should be fully understood by the ISCS Associate.
• A track record of new sales growth not simply account management is required.
• Exceptional attention to detail and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Strong interpersonal and communication skills, with the ability to collaborate effectively across departments and levels of the organization.

Joining TCH Industries offers a unique opportunity to be part of a dynamic company with a rich history and a bright future. If you are a motivated sales professional with deep industry expertise, we encourage you to apply.

TCH Industries is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.