Customer Service Associate - Faxon Firearms

General Description:

Faxon Firearms, a leader in firearm innovation and quality, is seeking a dedicated Customer Service Associate to join our Sales & Marketing team. This role is pivotal in supporting our commitment to outstanding customer service and maintaining the high standards of The Fellowship of Firearms®. The ideal candidate will have a solid background in customer service, a deep familiarity with firearms, and a strong alignment with our values of Quality, Innovation, and Service®.

Reports to: Director of Sales & Marketing / Assistant Director of Sales & Marketing

Key Responsibilities:

· Provide comprehensive customer support via email, FreshDesk, live chat, phone, and social media.

· Process Return Merchandise Authorizations (RMAs) efficiently.

· Spend approximately 95% of time on customer service activities and 5% on inside sales support.

· Assist with various sales and marketing tasks through cross-training initiatives.

· Maintain strong, positive interactions with customers, ensuring a pleasant and accommodating experience that reinforces the Faxon brand.

· Collaborate effectively with other departments to ensure a seamless customer experience.

Requirements:

· Proficient in Microsoft Office suite and strong overall computer skills.

· Prior experience in a customer-facing role, preferably with knowledge of firearms.

· Exceptional communication skills, both verbal and written.

· Strong organizational skills with the ability to manage time effectively and complete tasks within set deadlines.

· Proven ability to work autonomously on recurring tasks and manage high-level responsibilities.

· Team player with a strong sense of brand representation and the ability to work well in a collaborative environment.

Desirable:

· Potential for travel and participation in events as needed.

· Passionate about firearms and upholding the values associated with The Fellowship of Firearms®.

Benefits:

· Competitive salary and benefits package.

· Opportunities for professional growth and travel.

· A dynamic work environment committed to innovation and quality in the firearms industry.

Minimum Educational Qualifications:

· High School Diploma or Equivalent Required

Physical Effort:

While the Customer Service Associate position is primarily office-based, it does require some physical effort. This includes occasional lifting of merchandise or promotional materials up to 30 lbs, as well as the potential for standing and walking during events. The role may also involve setting up displays or assisting with other physical tasks at trade shows or company events. A general level of physical fitness is beneficial for successfully handling these aspects of the job.