Customer Service Associate - Entry Level - OED

We are actively seeking an energetic and driven Customer Service Associate to join our dynamic event marketing team! This entry-level role is ideal for individuals who are passionate about delivering exceptional customer service and excited to grow in a fast-paced environment. As a vital member of our team, you’ll play a key role in supporting event campaigns, resolving customer inquiries, and enhancing the overall event experience.

Key Responsibilities

• Respond to Customer Inquiries: Provide prompt, professional, and friendly responses to customer questions about events, promotions, and products, ensuring a positive experience.
• Assist with Event Support: Share accurate information about upcoming events, campaigns, and promotions to help customers participate and engage.
• Troubleshoot Issues: Address and resolve customer concerns related to event participation, promotions, and products efficiently.
• Maintain Accurate Records: Document customer interactions during events to maintain data accuracy and improve customer satisfaction.
• Collaborate with Event Teams: Work closely with marketing and event teams to ensure seamless customer support during events and promotions.
• Follow Event Guidelines: Adhere to company communication and service standards to ensure high-quality service throughout events.

Requirements

• Excellent Communication Skills: Strong verbal and written communication skills to engage with customers effectively.
• Customer-First Mindset: A solution-oriented approach to troubleshooting and addressing customer needs with a focus on satisfaction.
• Multitasking Skills: Ability to manage multiple tasks efficiently in a fast-paced, event-driven environment.
• Education: High school diploma or equivalent; certifications in customer service or event marketing are a plus.

Benefits

• Competitive Salary with Bonuses and Incentives: Enjoy a competitive starting salary, plus performance-based bonuses and incentives.
• Career Growth: Unlock opportunities for professional development and advancement within our growing event marketing firm.
• Team-Oriented Environment: Join a collaborative, supportive team that values personal development and career growth.