Customer Service Associate - Atrium

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a dynamic and growing company dedicated to the science industry. They are currently seeking a motivated and organized individual to join their team as a Customer Service Associate.

Salary/Hourly Rate:

$18/hr – $19/hr

Position Overview:

As a Customer Service Associate, you will be providing assistance and resolving inquiries to ensure a positive customer experience over the phone and email.

Responsibilities of the Customer Service Associate:

• Assist customers in purchase orders, confirmations, and invoices.
• Organize and schedule shipping dates for clients and customers.
• Communicate effectively with customers in a professional manner via email and phone.
• Greet and sign-in visitors visiting the office. Update and maintain our customer base in SAP.
• Perform office duties such as organizing, filing, booking meetings, etc.

Qualifications for the Customer Service Associate:

• Proficiency in the data entry system – SAP is preferred.
• Knowledge of Microsoft Office Suite.
• 2+ years of office customer service experience.

Education Requirements:

• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).