Customer Service Associate - Unity Scotland

Unity Scotland USA

Customer Service Associate Position

Location: Columbus, OH

About Unity Scotland USA

Unity Scotland USA, situated in the vibrant city of Columbus, Ohio, is part of our global organization dedicated to delivering excellence, innovation, and outstanding customer service. We foster a supportive and dynamic work environment where every team member plays a crucial role in our success.

Position Overview

Title: Customer Service Associate

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Associate. This role is vital in ensuring our customers have a positive and seamless experience with our services.

Key Responsibilities

• Interact with customers to provide information, resolve issues, and answer inquiries in a friendly and professional manner.
• Process orders, returns, and exchanges accurately and efficiently.
• Handle customer complaints and escalate issues when necessary to ensure satisfaction.
• Maintain a thorough understanding of our products and services to provide informed assistance.
• Collaborate with team members to improve overall customer experience.
• Keep records of customer interactions and transactions.
• Contribute to a positive and collaborative team environment.

What We Offer

• Comprehensive Training: Receive thorough training to excel in your role and opportunities for career advancement.
• Supportive Work Environment: Work in a collaborative and inclusive environment that values your contributions.
• Competitive Compensation: Enjoy a competitive salary with benefits and performance-based incentives.
• Work-Life Balance: Flexible working hours to ensure a healthy work-life balance.
• Health and Wellness: Access to health benefits and wellness programs.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle customer interactions with patience and professionalism.
• Problem-solving skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Previous experience in customer service is preferred but not required.
• Basic proficiency in Microsoft Office Suite and customer service software.

Application Procedure

To be considered for the Customer Service Associate position, please apply directly through our application process. We look forward to reviewing your application and potentially welcoming you to the Unity Scotland USA team in Columbus.

Unity Scotland USA is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace.

Apply today and join our dedicated and customer-focused team at Unity Scotland USA in Columbus!