Customer Service Associate - Lift & Transfer Specialists, Inc.

Brentwood, CA 94513

About the Job

Since 1997 we have been a leading Durable Medical Equipment supply company specializing in changing the lives of disabled people with Patient Lift Systems. We do sales, service, maintenance, and installation, serving California, Hawaii and Nevada. Here is our website for you to review:

WWW.LIFTANDTRANSFERSPECIALISTS.COM

Please apply only if you think you can add tremendous value and support to our organization. We are looking for A Level employees to work with our existing A Level team here at LTS.

We are a leader in our industry and are looking for outstanding individuals to join our team. We are seeking someone who wants to make a long-term career of a very satisfying job, helping disabled individuals gain independence and freedom to live a better life. You will be a huge part of making that happen. Send a complete resume to the email address - CRAIG@LTSPEC.COM. If you qualify, you will be called for a pre-screen interview, and if you pass this phase, you will be called for additional testing and interviews.

We provide excellent hands-on training.

Duties & Responsibilities:

Qualifications:

Communication: Customer service requires strong communication skills
. Associates will be expected to communicate throughout their shifts, from talking on the phone to typing emails and chatting online. You should demonstrate clear, direct and cordial messages to maintain strong relationships with coworkers and customers.
Listening: While customer service associates do a significant amount of speaking and writing, they also must be able to listen to customers, vendors, and fellow team members. Customers may describe complex problems, share detailed timelines and otherwise communicate information that you will need to listen to carefully. Many of your interaction will be with disabled persons who require you to listen in a very attentive manner to understand their situation, problems and needs from us.
Patience: As a customer service associate, you will encounter some customers who are frustrated or difficult to communicate with. Demonstrating patience with every customer will help make both their experience and yours more enjoyable. It can also help you resolve a customer’s issue quicker.
Problem-solving: A customer service associate will need to solve problems daily. Sometimes these are small issues, such as connecting a customer to another department. Other times, they are larger issues that may take a longer time to resolve. A strong associate will be able to quickly understand the customer’s problem and propose the best solution.

Computer skills: You will likely conduct most of your work at a computer. Associates record information, search databases and access customer accounts. General computer knowledge is a strong skill set in this industry, as is a working understanding of common office programs.

Details:

You have a Minimum of 5 years of customer service skills with heavy phone calling and multiple vendors.
You have an understanding of Field Pulse CRM and using it to record customer data.
You are capable of working in a high volume atmosphere.
You have a good sense of math calculations to measure and calculate discounts, pricing and do it accurately.
General knowledge of medical conditions is helpful, as you will be dealing with clients in wheelchairs most of the time.

Requirements:

Ability to troubleshoot and repair mechanical and electrical components over the phone with customers to diagnose their equipment issues. You must have a very empathic personality to deal with these clients.
Ability to navigate the internet and to use a laptop and programs such as Microsoft 365, Word, Excel, Teams, etc.
Be Reliable, possess common sense and show professional manners.
Good communication skills - Bilingual Spanish/English is a major plus.
Must be able to lift up to 50 pounds to assist with some shipping of UPS deliveries.
Must pass a background check, and take a personality test to let us know your level of skills.
A drug test will be given to ensure that you are clean and drug-free.

Compensation:

The hourly wage range is between $ 45,760 to $ 52,000 per year depending on your qualifications, experience, performance, and overall skills.
If you are sharp, motivated, are detail-oriented, and can work well alone, your wage could advance very rapidly.

Good luck!

Source : Lift & Transfer Specialists, Inc.