Customer Service Associate - Textron
Augusta, GA
About the Job
Customer Service Associate
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
* Provide concierge-type service to facilitate customer support for general questions on parts
and accessories order status, account activity, warranty information, and technical service.
* Answer a high volume of calls from customers and end usersto provide timely and accurate
information to incoming customer questions and product knowledge requests.
* Partner with the Customer Service team to meet and exceed customer’s service expectations.
* Provide timely feedback to the company regarding service failures or customer concerns.
* Maintain account information in CRM system, including logging all calls.
* Assume responsibility and accountability for assignments and tasks.
* Convey information to customers using professional telephone and effective business writing skills
with an excellent grasp of grammar.
* Exhibit solid interpersonalskills and maintain composure when faced with difficult situations
and personalities.
* Contribute to team goals and perform other duties as required.
* Contributes to a culture of respect, dignity and inclusion, where everyone, feels heard and understood,
empowered and valued.
Qualifications
Qualifications:
* Education: High School Diploma Required, Associates degree preferred
* Years of Experience: ClerOff2: 0-2 years of experience required; ClerOff3: 2 or more years relevant
experience required
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Available
Job Posting: 04/04/2024, 12:30:44 PM
Job Number: 322664
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
* Provide concierge-type service to facilitate customer support for general questions on parts
and accessories order status, account activity, warranty information, and technical service.
* Answer a high volume of calls from customers and end usersto provide timely and accurate
information to incoming customer questions and product knowledge requests.
* Partner with the Customer Service team to meet and exceed customer’s service expectations.
* Provide timely feedback to the company regarding service failures or customer concerns.
* Maintain account information in CRM system, including logging all calls.
* Assume responsibility and accountability for assignments and tasks.
* Convey information to customers using professional telephone and effective business writing skills
with an excellent grasp of grammar.
* Exhibit solid interpersonalskills and maintain composure when faced with difficult situations
and personalities.
* Contribute to team goals and perform other duties as required.
* Contributes to a culture of respect, dignity and inclusion, where everyone, feels heard and understood,
empowered and valued.
Qualifications
Qualifications:
* Education: High School Diploma Required, Associates degree preferred
* Years of Experience: ClerOff2: 0-2 years of experience required; ClerOff3: 2 or more years relevant
experience required
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Available
Job Posting: 04/04/2024, 12:30:44 PM
Job Number: 322664
Source : Textron