Customer Service Associate- $19-21 - Ultimate Staffing Services

Job Description:

• Provide exceptional, prompt, accurate, and courteous service to guests, aiming for 100% satisfaction and strengthening guest relationships.
• Handle 30-50 daily phone calls and assist guests with travel bookings.
• Respond to customer inquiries via phone and email.
• Stay updated on international affairs using sources like TSS, State Department websites, and news agencies.
• Advise clients on travel requirements like visas and passports.
• Assist clients in uploading necessary personal documentation for travel.
• Troubleshoot technology and process-related issues with clients over the phone.
• Offer helpful feedback with patience and professionalism, especially during escalated situations.

Requirements:

• At least 1 year of customer service experience, including retail, hospitality, or restaurant industries.
• Strong problem-solving abilities and conflict de-escalation skills.
• Excellent verbal and written communication skills, with a knack for research and decision-making.
• Capability to work independently and handle multiple systems proficiently, identifying and reporting trends.
• Experience in senior or retirement care communities, such as reception roles, is a plus.

Additional Information:

• Pay rate: $19-21/hr
• Schedule: Monday to Friday, 9 AM to 5:30 PM
• Location: 100% in office in Edina

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.