Customer Service Assistant - A-Roads Inc

Join our growing team and play a vital role in our mission to deliver unparalleled customer service while helping our clients achieve their growth objectives. As a Customer Service Assistant, you will be the face of our company, engaging with customers, addressing their needs, and providing solutions that enhance their experience.

We’re seeking enthusiastic and team-oriented individuals who are passionate about building meaningful relationships, both with customers and within our organization. In this role, you’ll work closely with our clients to understand their goals and deliver exceptional service that fosters loyalty and satisfaction.

As we continue to expand and bring on new clients, this is your opportunity to grow alongside us in a supportive and collaborative environment. Whether you’re assisting customers, resolving inquiries, or contributing to client success, your efforts will directly impact our mission to exceed expectations at every level. If you’re eager to make a difference and thrive in a customer-focused role, we’d love to hear from you!

Responsibilities:

• Build and maintain strong and lasting relationships with clients and customers with the goal of driving sales and customer enrollment.
• Identify and resolve client issues and concerns, ensuring client satisfaction.
• Utilize product knowledge to support sales efforts and facilitate new client acquisitions.
• Provide clients with personalized purchasing experiences and excellent customer service.
• Collaborate with the sales team to process orders and set installation dates.
• Document client information and ensure accurate purchase orders 
• Work with fellow team members to achieve sales targets.

Ideal Candidate:

• High School Diploma or equivalent certification required.
• 1-3 years of experience in Marketing, Customer Service, Hospitality, Sales, or related fields preferred.
• People-oriented, with a strong desire to build and nurture relationships.
• Charismatic and personable, facilitating positive interactions with team members.
• Results-driven and self-motivated, continually improving interpersonal skills.
• Strong active listening skills and empathy towards client concerns.
• Solution-oriented with a proactive approach to overcoming challenges.

Note: This position requires daily travel to our office in Ontario. Local candidates only (or relocating within 2 weeks of an offer).

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