Customer Service Assistant - The Judge Group

The Judge Group is seeking a dedicated Customer Service Assistant to join our team to deliver top-notch customer experiences.  The Customer Service Assistant will be the point of contact providing professional and accurate customer service via phone and email with a commitment to resolving customer inquiries efficiently and effectively.

Customer Service Portal Tickets

· Reviews tickets received daily and assesses each ticket

· Resolves and closes tickets that are able to be resolved

· Assigns tickets to other departments if ticket cannot be answered by Customer Service or further information is needed

· Coordinates with outside departments if tickets are outstanding and escalating high priority tickets to proper department Management

· Develop a strong working knowledge of Judge employees and departments

Customer Service Phone Calls

· Creates a new ticket in the portal for each phone call

· Assesses and addresses each situation in real time and provides follow up if necessary

· Consistently available during business hours to answer phone calls and providing backup when available

· Backup to Reception team to provide coverage when needed

Escalating High Priority Tickets

· Escalates urgent tickets to be handled quickly

· Contacts departments for immediate answer to inquires

· Acts to ensure tickets are resolved

Payroll Department

· Assist in providing resolutions to Payroll Department related tickets

· Coordinates with payroll department on incorrect timecards and how to adjust/process

· Access internal database information for documentation purposes when adjustments are made

· Resolving issues with UKG employee account information

At minimum, High School diploma associate degree preferred

Must be proficient in Microsoft Office applications.

Proven customer support experience or experience as as client service representative

Strong phone contact handling skills and active listening

Excellent communications skills (both written and verbal) and the ability to multi-task, prioritize and manage time effectively.