Customer Service Assistant - Western Flyer Express Corp

We are seeking a Customer Service Assistant to join the WFX team. If you are looking for an opportunity to grow with a company, and have customer service or clerical experience, this is the opportunity for you.

Job Duties:

• Work with Customer Service Representatives and Load Planners to ensure smooth daily operation
• Act as the primary point of contact for customers
• Monitor shipping of loads
• Manage billing of loads
• Data entry of new freight
• Other duties as assigned

Requirements:

• 1 -2 years of Customer Service or Clerical experience (Transportation preferred but not required)
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Capability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service; attitude should make customers look forward to dealing with Western Flyer even when the circumstances are not ideal.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices
• Ability to seek and provide creative problem solving and conflict resolution

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to talk, listen, and speak clearly on telephone

Western Flyer Express, LLC is a growing transportation enterprise with big dreams. Anyone seeking an opportunity devoted to engaging, challenging, and rewarding work will find a home here. In addition to an immersive work experience, Western Flyer Express, LLC offers its employees:

• Comprehensive health benefits, including medical, dental, vision, life, AD&D, short-term disability, critical illness, and accident insurance.
• Paid time off that increases the longer you stay
• Opportunities for professional growth

DISCLAIMER:

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.An incumbent may be asked to perform other duties as required. The Employer retains the right to change or assign other duties to this position.

WFX1