Customer Service Assistant - M-Works Search

Location: Suburban Chicago

Company Overview:
Our client is a leading, privately held, multi-site, European based manufacturing organization which designs and manufacturers engineered-to-order solutions used in a wide range of industrial, aerospace, marine, and military applications.

They are committed to providing high quality products to customer and industry standards manufactured in 3 global ISO 9001:2015 certified facilities.

Position Overview:
We are seeking an experienced Customer Service Assistant to serve as the main contact between customers, sales and production. You will be responsible for a diverse range of tasks including providing pricing quotations, entering purchase orders, preparing invoices, drafting customer shipping documentation and following up with production regarding estimated shipping times.

In this role, you will work in a team-oriented setting while reporting to the Director of Sales to support a growing business and customer base.

Primary Responsibilities:

• Be the main point of contact between customers and their agents or shipping carriers.
• Prepare price and lead time quotations in collaboration with sales and with production using the company CRM.
• Prepare and manage required documentation to accompany orders.
• Enter orders and forecasts within the ERP system.
• Send invoices and follow-up on payments as required.
• Canvass potential or existing customers for new product applications
• Help with the organization of trade shows or events

Qualifications:

Education:

Bachelor’s degree or relevant experience.

Experience:

• Ideally 4 or more years customer service experience within an international manufacturing environment.
• Good interpersonal skills and interest in working with customers.
• Ability to work autonomously and adapt to changing priorities.
• Energetic personality with a strong customer service attitude.

Employee Benefits:

• Competitive compensation based on skills and experience.
• 100% company paid group medical plan.
• Generous 401(K) plan with 6% match.
• 12 paid holidays per year.