Customer Service Assistant, Freight - Alchemy Global Talent Solutions

A Logistics organisation in Long Beach, CA are looking for an Import Customer Service Assistant to join their team.

Responsibilities;

• Providing customer service for the Import customers
• Responsible for handling all customer service queries
• Organising follow up phone calls
• Tracing cargo information
• Be the main point of contact for all customers
• Responsible for keying orders into the system
• Ensuring import cargo is delivered on time
• Dispatch delivery arrangement upon cargo/container arrival
• Prepare the shipping file for billing
• Prepare documentation for ocean carriers
• Assist with project cargo activities
• Process all orders
• Examine bills of lading documents

Skills Required;

• Import customer service experience
• Proficient in Microsoft Office
• SAP experience is desirable
• Excellent written and verbal communication skills
• Experience processing orders
• Experience working within logistics