Customer Service Agent, Part -Time, HS3, Benefits - Lakeland - Publix

Lakeland, FL

Required Qualifications

High School diploma or equivalent
Previous customer service experience
The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
The ability to develop and maintain professional, trusting, positive, and productive working relationships with associates, managers, customers, and vendors
The ability to create an environment in which a positive and professional service orientation is evident to internal customers
The ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
The ability to prepare clear, accurate, understandable, and professional written text in English, using appropriate level of detail for the intended audience, and following the basic rules of spelling, grammar, and punctuation to convey information
Decision making skills to recommend changes to processes, assist associates and escalate callers, including knowing when to reach out to Level II CSAs, CSS, team lead or processor.
Problem solving skills to research and resolve customer requests or inquiries, including knowing when to reach out to Level II CSAs, CSS, team lead or processor in handling difficult or complex inquiries.
Ability to handle conflict to effectively interact with customers who may be unhappy, hostile or angry regarding the administration of the benefit and stock plans.
Basic knowledge of Microsoft Word, Excel, and PowerPoint

Preferred Qualifications

Benefits Administration

Source : Publix