Customer Service Agent - Pattern Promotions

Job description: The ideal candidate is a people-person with strong computer skills who enjoys helping customers on the telephone, and the Internet. Candidate must thrive on providing customer service and have a thorough attention to detail. You'll discuss the services available and turn opportunities into sales by identifying customer needs and promoting the benefits.

Duties

• Answering the telephone when customers call to plan and book their golf vacation
• Using the computer to plan, quote and book golf vacations
• Using the Internet and live chat to walk customers through various options for their trip
• Responding by email to on-line golf vacation quote requests
• Maintaining contact with customers utilizing top-notch follow-up skills
• Opportunities for cross-training as business needs dictate
• Effectively manage customer inquiries and questions regarding various products and services. If appropriately licensed, meet with prospective clients individually to describe product offerings.
• Submit communications.
• Handle marketing and sales projects as needed.
• Support the representatives and advisors with seminars, including marketing/promotion, maintaining seminar supplies, and collecting prospective client data.

Skills:

• An upbeat, pleasant telephone voice and the ability to gently and politely lead the conversation
• Strong problem-solving abilities with attention to detail
• A self-motivated team player, who thrives in a self-disciplined environment
• Well organized with good time management skills
• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving).
• Ability to calmly respond to customers whatever the circumstances.
• Ability to build rapport and develop a relationship with our customers.
• Tealls (supporting other team members and providing answers to questions to other colleagues).
• Strong customer contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.m ski

We offer:

• Competitive salary commensurate with experience
• Pleasant work environment with an outstanding team

Education:

• High school diploma.
• Previous customer support experience or experience as a client service representative is an asset.