Customer Service Advisor - AMA TechTel

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AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor.

Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.

Customer Service Advisor Job Responsibilities

• Handle inbound sales, customer service, billing and repair issues.
  
  
• Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
  
  
• Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
  
  
• Follow guidelines set up for proper call handling processes and procedures.
  
  
• Achieve quality metrics through Quality Assurance guidelines.
  
  
• Make outbound calls to customers to help gather information as necessary to resolve issues.
  
  
• Sell residential product offerings to inbound callers while following correct sales procedures.
  
  
• All other duties as assigned.

Requirements

• Candidates must be a proven customer support professional with at least two years of call center experience.
• Must also possess a high level of energy and motivation.
• Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
• Telecommunications experience is a plus.
• Must have a high school diploma.
• Spanish speaking preferred

Benefits

• We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.