Customer Service Advanced Resolution Rep/ Payroll Specialist - SurePayroll - Paychex

Provide payroll and service expertise to resolve our most complex payroll issues, ensure the accuracy of customer accounts, retain customers and grow partner relationships.

• Service high value accounts, bank and marketing partners to maintain and grow relationships.
• Resolve complex payroll issues requiring extensive research and follow-up, both internally and with clients.
• Create amended tax returns and resolve tax notices (if necessary).
• Proactively identify companies with potential issues and develop plans for recovery.
• Run and analyze reports to identify service issues that may affect large groups of clients.
• Partner with staff members on the Customer Service, Payroll Tax, Finance and Partner Services teams to implement customer solutions.
• Provide insights into systemic payroll operational issues to the product management and technology teams.
• Collects and verifies customer data to identify issues that may arise during W2 season.
• May take customer calls as needed during peak periods such as year end.

• 2 - 3 years of experience in Payroll processing, tax or analyst experience. CPP certification a plus.