Customer Service and Administrative Specialist - Adecco Recruitment

Adecco Permanent Recruitment is seeking a Customer Service and Administrative Specialist in Orlando, Florida. Qualified candidates for this role will have a 3-5 year track record of Customer Service and Administrative experience.

Our client is offering a competitive starting salary, in addition to full benefits (health, dental, vision, and 401k with company match), in addition to 15 PTO days to start. Please see additional duties and responsibilities below:

1. Key Responsibilities: Customer Support and Service:
2. Assist customers with order inquiries, updates, and follow-ups, ensuring clear and professional communication.
3. Collaborate with the sales and operations teams to resolve customer issues efficiently.
4. Support the order process by addressing customer requests via phone, email, or online platforms.
5. Document customer feedback and escalate recurring issues to the appropriate departments.
6. Office Supply and Vendor Coordination:
7. Manage inventory of office supplies, ensuring availability of items from cleaning products to office materials.
8. Develop and maintain relationships with vendors for supply replenishment.
9. Monitor office supply budget and maintain expense records.
10. Order Management and Data Entry:
11. Accurately enter and process customer orders in the system.
12. Assist with data entry in accounting or CRM software, ensuring all information is up-to-date and precise.
13. Shipping and Logistics:
14. Prepare and coordinate outbound shipments, including FedEx packages and customer orders.
15. Track shipments to ensure on-time delivery and resolve any logistical issues.
16. Document Management and Archiving:
17. Scan, archive, and organize company records following established protocols.
18. Maintain both physical and digital filing systems for easy access.
19. Customer Onboarding Support:
20. Assist with onboarding new customers by ensuring their profiles are correctly set up in the system.
21. Provide introductory support to familiarize new customers with company processes and systems.
22. General Administrative Support:
23. Support office operations by assisting with clerical tasks such as scheduling meetings, photocopying, and responding to general inquiries.
24. Act as a point of contact for both internal and external stakeholders for day-to-day matters.
25. Growth Opportunities in Customer Service:
26. Proactively identify ways to improve the customer experience and internal processes.
27. Take on additional customer service responsibilities, such as managing a small portfolio of key accounts, after demonstrating efficiency and reliability.
28. Qualifications:High school diploma or equivalent; additional education or certifications in customer service or administration are a plus.
29. Strong interpersonal and communication skills with a customer-first mindset.
30. Experience with customer service, CRM, or data entry software is preferred.
31. Strong organizational skills and attention to detail.
32. Ability to manage multiple tasks and prioritize effectively.
33. Proficiency with Microsoft Office Suite and willingness to learn new systems.

Equal Opportunity Employer/Veterans/Disabled?

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Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:?

*The California Fair Chance Act

*Los Angeles City Fair Chance Ordinance?

*Los Angeles County Fair Chance Ordinance for Employers

?*San Francisco Fair Chance Ordinance