Customer Service and Administrative Coordinator - Hiefo Corporation

Job Title: Customer Service and Administrative Coordinator

Job Summary:

We are seeking a motivated Customer Service and Administrative Coordinator to process orders, build relationships with customers, and assist with various administrative duties, including receptionist tasks, data entry, shipping, and office operational coordinations.

Main Responsibilities:

• Customer Service:
  • Process multiple customer orders daily and keep track of order status.
  • Resolve customer inquiries and complaints in a professional and timely manner.
  • Cultivate relationships and provide excellent service to prospective and existing customers.
  • Manage demanding customers with a calm and helpful demeanor.
  • Answer incoming phone calls and emails daily.
  • Assist customers in our showroom as they arrive.
  • Respond to customer questions quickly and promptly.
• Administrative Duties:
  • Serve as a backup receptionist and perform data entry tasks.
  • Handle shipping and reimbursement reports.
  • Assist with administrative work, including booking flights and hotels for tradeshow events.
  • Maintain internal databases and create regular reports for management.
  • Organize and facilitate meetings, including preparing agendas and taking minutes.
• Team Collaboration:
  • Work closely with management to resolve issues.
  • Help team members as needed and work with minimal oversight.
  • Use judgment and discretion to accommodate customer needs.
  • Demonstrate strong stewardship towards the company and handle merchandise carefully.

Qualifications:

• Minimum of 3 years of related experience in customer service, preferably in B2B, wholesale, or manufacturing.
• Experience working in an office environment.
• Willingness and ability to travel out of state as needed.
• Strong sense of urgency in processing orders and responding to inquiries.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Flexibility and adaptability in a dynamic work environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).

About HieFo

HieFo Corporation produces and develops the optical communication industry’s highest efficiency Indium Phosphide based photonic devices.Through our recent acquisition of EMCORE's optical core assets, including the North-American based world-class indium phosphide wafer fab, HieFo Corporation has inherited more than 40 years of EMCORE's innovation in the field of optoelectronic devices.

HieFo has brought together a team of industry-leading optoelectronic scientists, engineers, and seasoned operational team members to develop and commercialize the most efficient indium phosphide devices in the market today.We perform high volume wafer processing of indium phosphide-based devices and have unique technologies and intellectual property rights in device design, epitaxial growth, and wafer processing.

HieFo will continue to pursue the most innovative and disruptive high-power, high-efficiency, high-linearity, narrow-linewidth lasers and coherent optical communication solutions to serve the telecom, data center, optical sensing and artificial intelligence sectors.

Our Benefits

HieFo benefits include paid time off, 401 k matching, comprehensive medical insurance, company-wide recreation and professional development.

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