Customer Service/Administrative Assistant - Dairyland Laboratories Inc.

SUMMARY

This position is primarily responsible for answering customer phone calls, assisting walk-in customers at the front counter, gathering data and recording Wet Chemistry Lab results for quality assurance before reporting to the customer, and assist in processing customer reports.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist customers over the phone and at the front desk with selecting services to meet their needs, interpreting reports, sample status, etc.
• Record data from chemistry test results and populate together per sample
• Responsible for checking Wet Chemistry results and NIR results prior to reporting
• Set up new customer accounts in system database
• Assist with customer inquiries
• Assist with data entry of customer results
• Assist with various office clerical duties, including back up to shipping
• Other duties as assigned by Supervisor

COMPETENCIES

• Communicate with employees, customers and/or vendors in person and by telephone
• Good organizational and time management skills and ability to multi-task
• Basic skills using a personal computer and standard software programs
• Proficient in Microsoft Office products
• Listen effectively and follow directions
• Maintain a high level of confidentiality
• Good visual acuity
• Remain stationary for reasonable periods of time answering phone calls and computer work
• Move around in an office environment and/or a laboratory setting during a workday
• Strong sense of customer service
• Working knowledge of modern office procedures and methods including telephone communications, office systems and record keeping
• Working knowledge of methodologies and chemistry analysis
• Produce accurate and high-quality materials and data entry
• Coordinate multiple and changing priorities
• Basic service and sales skills

EDUCATION and/or EXPERIENCE

• High School Diploma or GED, required
• Previous customer service experience (1-2 years), required
• Associate's Degree (Dairy Nutrition, Feed & Forage), preferred
• Must have working experience with excel programs, required

PHYSICAL DEMANDS

Regularly (70-100%):

• Sitting
• Use of Hands and Fingers
• Talking
• Hearing/Listening
• Vision-Near/Far/Depth Perception

WORK ENVIRONMENT

• Work is performed largely in a production style lab environment with high noise levels
• Concentration in an open-office "cubicle" environment
• There may be occasions when the work environment is stressful
• Work schedule will normally be Monday through Friday with occasional weekend hours depending upon need
• Will be exposed to, but not limited to, feed, forage, dust, molds, smoke, strong odors, and allergens (i.e. nuts) on a regular basis
• Must wear personal protective equipment where required

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You must read the below statement before applying.

I certify that my answers are true and complete to the best of my knowledge.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

I hereby authorize you to contact references, past or present employers, persons, schools, law enforcement agencies and any other sources of information which may be relevant to my application for employment.

I further understand that no representative of the Company has the authority to enter into any agreement for employment for any specified period of time and that this Company is not guaranteeing employment for anyone. No employment contract is created by virtue of my being hired by this Company, and, if hired, my employment will be at will and may be terminated at any time without prior notice.

If employed, I agree to abide by all of the work and safety rules of the Company. I understand that this Company is committed to maintaining a drug-free workplace. I am aware that the Company may require a drug test as a part of the hiring process. Also, if employed, I realize that the Company conducts post-accident, reasonable suspicion, periodic and/or random drug and/or alcohol testing of its employees.

Submission of your application certifies that you have read, understand and agree to the above statements.

Disclaimer

This company is an equal opportunity employer and fully subscribes to the principles of Equal Employment Opportunity. It is the policy of this company to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status or disability, or any other basis prohibited by federal, state, or local law. As an equal opportunity employer, this company intends to comply fully with all federal, state, and local laws and the information requested on this application will not be used for any purpose prohibited by law. Disabled applicants may request any needed accommodation.