Customer Service Admin - Junior - US Tech Solutions, Inc.

Job Description:

• Energy Management Customer Service Admin – Junior to join our team at Marlborough, MA office.

Responsibilities:

• Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform.
• Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
• Performs auditing of invoices in accordance with individual department requirements.
• Ad Hoc reporting and analysis as needed
• Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects)
• Promote a positive Company image to support Building Services objectives and mission statement.
• Compose personal replies to e-mails and maintain assigned reports.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Experience:

• Minimum 2 years of call center or customer service or related experience preferred

Skills:

• • Excel skills required
  • ServiceChannel knowledge a plus
  • Proven conflict management skills
  • Flexible mindset, oriented towards conflict resolution
  • Strong follow up and organizational skills
  • Strong listening skills
  • Ability to prioritize work
  • Excellent verbal and written communication skills
  • Typing skills

Education:

• High school or Any degree

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.