Customer Service Account Manager at KNF&T Staffing Resources

Are you a customer service/account management professional seeking a great new opportunity?  Success in a fast-paced manufacturing environment moving orders from quotation to finished product are key for this role.  If you enjoy satisfying client requests, interfacing with sales, and getting the details right then this job could be for you.

Primary responsibilities include:

• Providing effective customer service for all assigned clients.
• Ability to manage multiple task/inquiries, while providing timely updates
• Experience moving an order from quote to finished product including tasks around full-cycle customer service including quotes, sales orders, work order status, change orders, and RMA.
• Working in environment using BOM (Bill of Materials) for product components and work orders
• Provide timely and accurate order status and product request information
• Work closely with engineering and production managers to ensure accurate work orders
• Partner with purchasing, engineering, and production to exceed client expectations
• Handle client inquiries with professionalism and long-term satisfaction/product resolution

Qualifications:

• Technical knowledge of electronics equipment manufacturing preferred
• Sales experience in manufacturing industry highly preferred
• Knowledge of 
• Excellent communication skills via phone, email, and in-person
• Strong time management and organization skills
• Ability to work independently and with a team
• Proficient computer skills (MS Office) and ability to learn ERP system

This full-time direct hire role with an 8am-4:30pm schedule in the greater Windsor, CT area has a salary range of $50-55K.  Apply with your interest right away.

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