Customer Service Account Manager - HEICO Corporation

Overview of the Position:
The Customer Service/ Accounts Manager has the responsibility and authority to perform assigned tasks.


Essential Duties and Responsibilities:

* Assist Business Development counterpart in maintaining and bridging customer relationships and activities.
* Provide customer status reports according to individual customer requirements and preferred templates.
* Generate daily reports tracking customer unit priorities and delinquencies.
* Enter and manage priority codes for customer work orders in Quantum.
* Audit and update customer profiles as required (contacts, addresses, preferences, etc.)
* Administration of bonded items needing customer action.
* Administrate quote approvals and route to responsible Production Representative.
* Communicate and track customer priorities including critical/AOG requirements with associated departments.
* Coordinate efforts and customer requirements with applicable departments and personnel as required.
* Other duties as necessary and assigned.
Other Knowledge, Skills, and Abilities:

* Must have computer skills including Windows, MS Word and MS Excel.
* Must have excellent communication skills and the ability to communicate clearly in English both verbally and written.
* Must have good telephone etiquette skills.
* Must have the ability to manage multiple tasks. Must work effectively in a team environment.
* Computer Skills: proficient in Microsoft Office applications and ability to learn company ERP system.

Education / Experience Requirements:


* Minimum of 5 years of experience in aviation industry (customer service or sales position preferred) and/or acceptable equivalent with an understanding of the functionality/mechanics of core company products.

* Some college in related field preferred; or equivalent combination of education and experience.
Other Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language and Comprehension Skills: Ability to read, write, speak, and understand the English language. The ability to write routine reports and correspondence when required.

Mathematical Skills: Knowledge of basic math skills, including arithmetic and algebra.

Reasoning Ability: Ability to apply common sense understanding, objectivity, compassion, and patience to deal with multiple personality types and characteristics (internally & externally). Ability to deal with problems involving several concrete variables in standardized situations. Attention to detail and the ability to multitask is an asset.

Physical Demands and Work Environment:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.


* Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
* Is regularly required to sit and use hands to finger, handle, or feel.
* Is frequently required to talk or listen.
* Works in moderate noise levels.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled