Customer Service Account Coordinator - CornerStone Staffing
Plano, TX 75204
About the Job
Job Description
CornerStone Staffing has partnered with a glass manufacturing company in the Plano area to seek out a Customer Service Account Coordinator! If you have 2+ years of supply chain and/or logistics customer service experience with call handling experience and prior exposure to SAP, we want to hear from you!
Job Title:Customer Service Account Coordinator
Location:Plano, TX
Pay:$23/hr.
Duration:Temp-to-Hire
Start Date:July 2024
Schedule:8:00 am to 5:00 pm, Monday through Friday
Job Description:Coordinate service requirements for specified customer accounts and act as a liaison between internal groups and customers.
Job Duties:
Provides internal business partners with insight into customers requirements, expectations, and other pertinent competitive information.
Consistently follows order entry processes and procedures to ensure order entry accuracy.
Regularly reviews open orders to ensure completion through billing.
Collaborates with internal business partners to support the management of customers needs against production/shipments/inventory (PSI).
Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
Facilitate unplanned repacks
Communicate priority crossings to Operations
Generates customer-specific reports (e.g., finished goods and packaging material inventory, sales, and shipments),
Communicates Customer Owned Packaging requirements to the customer.
Support Sales Management on New Business Development (e.g., sample orders, stock price list quote)
Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities.
Requirements:
Recent experience in a logistics or supply chain role (non call center)
Proficient computer skills
Excellent communication skills, both written and verbal
Proficiency in Outlook and Microsoft Excel Required
Experience with Microsoft PowerPoint, SAP and SharePoint a plus!
Upbeat, outgoing personality
Attention to Detail
Analytical thinker and problem solver
Application Process Includes:
Drug Testing
Background Check
Skills Testing
To Apply for this Job:
Click theApply Onlinebutton at the top of this page, or below this job description, then:
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