Customer Service 1 - ALONJA Enterprises LLC

Memphis, TN 37501

About the Job

Job Description:

Are you looking for a flexible, work-from-home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role, you’ll handle both inbound calls, ensuring donors have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you!

Responsibilities:

Handle inbound and outbound calls to support customers of various clients
Provide excellent customer service, addressing questions and concerns
Accurately enter information into our database
Follow up with customers as needed to ensure satisfaction
Meet and exceed performance metrics to qualify for advancement opportunities

Requirements

High school diploma or equivalent

Strong verbal communication skills

Reliable internet connection and a quiet workspace

Basic computer skills (Microsoft Office proficiency)

Ability to work flexible hours, including evenings and weekends (set your own schedule)

Benefits

Work from the comfort of your home
Starting pay of $12-$15/hour (with increase opportunities)
Opportunities for advancement based on performance
Supportive team environment

* Minimum 6 months customer service experience, preferably call center related * Moderate level of computer knowledge * Ability to work with minimal supervision * Must be self-directed and self-motivated * Strong listening skills * Accuracy * Efficiency * Excellent written and verbal communication skills Technical Requirements • Active Phone line (mobile or landline) • Mobile Device capable of downloading applications • CPU (Intel or AMD) 2GHz processor (or equivalent) • Resolution of 1,280 x 720 (720p) or greater • Internet Explorer 9.0 or higher

Source : ALONJA Enterprises LLC