Customer Sales Specialist - Cross Technologies

Job Details
Description

JOB SUMMARY

Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.

ESSENTIAL FUNCTIONS

• Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
• Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
• Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
• Maintain a safe, clean, and organized warehouse.
• Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
• Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.

ADDITIONAL RESPONSIBILITIES

Customer Service/Inside Sales/Hose Assembly

• Process counter customer orders to meet company performance matrix guidelines.
• Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
• Issue quotes using Trend and Microsoft Office.
• Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
• Able to meet technical expertise levels as follows:
  
  • Recognize information required to properly specify a hose or other related product
  • Recommend the appropriate hose and related products based on information furnished by the customer
  • Read engineering drawing and dimensional specifications
  • Recognize major features, advantages, & benefits of our products
  • Pass Hose Certification requirements and earn Parker PTC certifications
• Communicate all significant customer and supplier issues to Retail Sales Manager.
• Complete all assigned individual performance and development goals.
• Perform various, miscellaneous tasks and projects as directed.

EDUCATION & EXPERIENCE

• Prefer one year experience with basic warehouse equipment and procedures
• High School diploma or GED required

REQUIRED BEHAVIORAL COMPETENCIES

• Team work oriented
• Customer focused
• Ability to multi-task
• Self-Motivated
• Mechanical aptitude
• Problem solving abilities
• Good judgment
• Handle stressful situations well
• Responsive
• Creative
• Ability to work with limited supervision
• Communication
• Organization
• Detail oriented

REQUIRED FUNCTIONAL COMPETENCIES

• Basic math - particularly addition and subtraction of fractions
• Basic reading skills
• Basic PC-MS office skills
• Basics of warehouse operations and terminology

PHYSICAL & MENTAL REQUIREMENTS

• Ability to lift 50 lbs.

Qualifications
Education

Required

High School or better.