Customer & Sales Services Associate - Highland Direct

Highland Telecommunications is seeking a full-time Customer & Sales Services Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the marketing campaign.

Servicing our clients with a smile and a handshake is why the customer service division has enjoyed unprecedented growth this year. Campaigns focus on developing and executing unique, personable advertising strategies designed to generate new customers for clients.

The Goals Are Simple: every consumer must benefit from the promotions, every client must benefit from the services provided and every representative must benefit from the training and team spirit of the company!

Responsibilities of our Customer & Sales Services Associate:

• Creating and maintaining client accounts through our direct approach to build more revenue for our client
• Learn the software systems provided by the client to be able to communicate effectively with incoming inquiries
• Provide a daily breakdown of client interactions to management and offer feedback to improve the client experience
• Be familiar with all products and services we promote and sell to be able to answer any questions or inquiries if needed
• Cross-educate in each department to excel in our training program to potentially advance to management depending on individual performance

Benefits of the Customer & Sales Services Associate Position:

• Comprehensive one-on-one Training by a groomed team of Senior Customer Service Managers
• Travel allowance
• Opportunity For Community and Charity Involvement
• Hands-on Learning
• Flexible Scheduling
• Numerous Advancement Opportunities

Qualifications of the Customer & Sales Services Associate:

• Friendly, outgoing personality for establishing positive relationships with clients, coworkers, team leaders, and managers
• Ability to adapt to a variety of people
• Winning attitude and dedication to ensuring customer satisfaction
• Positive attitude and ability to work well within a team environment
• College Degree preferred
• Background in Retail or Restaurant
• Leadership skills
• Local to the office area

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