Customer Sales and Service Representative - Style Crest Enterprises Inc

Description

Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

Style Crest, Inc. offers an excellent career opportunity for individuals who are highly motivated and sales oriented to work as a member of our Customer Sales and Service Team. In this role, an ideal candidate will assist and support our customers with their business needs and generate additional business by up-selling additional products, introducing exciting new products and services, and providing alternatives. An ideal candidate will build and maintain positive and long-lasting relationships with assigned accounts and ensures customer satisfaction. This role affords associates the opportunity and flexibility to be creative and resourceful by initiating calls with the appropriate Territory Sales Manager to help gain new strategic business for the company.

Responsibilities

• Achieves and exceeds all sales and activity goals set for the position.
• Receives incoming telephone/ email inquiries from existing customers.
• Initiates outgoing communication to customers to sell designated products and inform customers of route cut-off information, back orders, and other information to the customer on a day-to-day basis.
• Initiates outgoing telephone calls to prospects to introduce Style Crest products and programs.
• Works with Territory Sales Manager to maintain and grow existing business, and follow up on prospects/ sales leads.
• Informs customers of new products, programs and services and attempts to up sell or recommend substitutes.
• Listens to customer requests or concerns. Institutes the proper procedure to resolve these issues or to fulfill the customer requests.
• Accurately maintains customer records and sales reports to ensure prompt and efficient handling of business.
• Communicates efforts with credit department to ensure that all orders are cleared and released.
• Develops and maintains positive relationships with internal and external customers.
• Reviews OS and open orders to ensure timely fulfillment.
• Works within established pricing guidelines.
• Communicates competitive information and product forecasting when applicable.
• Completes New Product Request forms when needed.
• Accurately answers customer’s questions regarding products and warranty.

Requirements

Qualified candidates will possess the following knowledge, experience, skills and abilities:

• Must have a High School Diploma or GED. Bachelors Associate’s Degree is a sales or business related field is preferred.
• Demonstrates a customer service attitude with the ability to be a team player.
• Strong written and verbal communication skills with excellent follow up abilities.
• Prior inside sales work experience is preferred
• Knowledge of building materials is preferred.
• Excellent data entry both in terms of accuracy and quantity. Ability to key accurately verbal and faxed customer orders.
• Detailed oriented with the ability to multi-task.
• Questions items that do not look correct and can problem solve on the spot.
• Ability to learn new systems, procedures and a large number of products quickly.
• Presents themselves professionally at all times.
• Has the ability and demeanor to sell products and services over the telephone.
• Proficient with Microsoft Office products (Word, Excel and Outlook). AS400 experience desirable.
• Prior experience using CRM is a plus.
• Bilingual in Spanish is a plus.
• A reliable and dependable person with excellent work ethic.
• Must live in a commutable distance of Fremont, Ohio.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation and Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• 9 Paid Holidays

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.