Customer Relations Specialist at Strategic Staffing Solutions
San Antonio, TX 78002
About the Job
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Customer Relations Specialist for a contract opening with one of our largest clients!
This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below.
Job Title: Customer Relations Specialist W2 ONLY!!!!
Contract: 24 Months
Location: San Antonio, TX ON SITE REQUIRED/ HYBRID
Job/Role Description:
• Customer relations specialists are analysts who constantly examine and monitor a firm's practices with existing customers, helping ensure that retention levels are as high as possible. They also analyze data to find ways to attract new customers, as well as assist in the rollout of such measures.
• Uses WFM tools to supports contact center workforce management performance (ex. daily staff requirements, schedule efficiency, and time off).
• Provides front-line contact center managers and employees guidance and direction for scheduling and time off processes.
• Monitors contact center trends to plan and maximize efficiency and ensure the contact center meets key performance metrics.
• Performs work assignments and problem resolution to optimize contact center staffing and ensures successful implementation of contact center scheduling activities.
• Supports the analysis of workload demand patterns to efficiently schedule off-phone activities.
• Maintains business schedule processes and data to ensure effective alignment of schedules to business demand.
• Builds and maintains internal and external business partner relationships to proactively identify, report, and resolve scheduling issues and deliver on performance.
• Maintains oversight and update authority to skill template management to ensure MSR skill sets align with MSR role / peer group supporting contact center strategy.
Required Skills/Experience:
• Up to 2 years progressive experience in HR/workforce management planning (WMP)within a contact center environment.
• Basic knowledge of data analysis tools and techniques.
• Relationship skills, verbal and written communication and ability to identify root cause / solutions.
• Microsoft Office software; Word, Excel, PowerPoint.
• Experience with WFM platforms; NICE. Acyeuss
How to Apply: send resume and contact information to Nick Gleason, Sourcing Specialist, at ngleason@strategicstaff.com .
The S3 Difference:
The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to:
• Set the bar high for what a company should do
• Create jobs
• Offer people an opportunity to succeed and change their station in life
• Improve the communities where we live and work through volunteering and charitable giving
As an S3 employee, you’re eligible for a full benefits package that may include:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Vacation Package
• Life & Disability Insurance Plans
• Flexible Spending Accounts
• Tuition Reimbursement
