Customer Relations Specialist - Float at Compass Health Network

Columbia, SC

About the Job

Due to critical service need of the communities we serve, we are offering a $1000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen!

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments.

This is a full-time, benefit eligible position. This candidate will be required to float between the Central Region locations. Schedule will depend upon which location is being covered. Candidate required to be flexible for locations that work 4 10-hour shifts.

Responsibilities Include:

Reception

Data Entry, Intake Paperwork, Insurance Verification, Collect Co-Pays, if applicable

Answer all phone calls and emails politely and direct to appropriate office staff

Distribute daily mail

Keep office supplies and PPE in stock

Work with IT department and GFI digital to ensure Office equipment and printers are working properly

Follow daily room schedules for clients and co-workers

Ensure office space is picked up

Adhere to all HIPAA guidelines/regulations

Conduct self in accordance with employee manual

Keep abreast of any updates/changes and relay those to the Office Supervisor