Customer Relations Specialist at Compass Health Network

Would you like room to grow, great benefits, and an opportunity to contribute to a purposeful, community-minded mission? Are you a team player that has great organizational skills with the ability to prioritize? The Customer Relations Specialist will be a perfect role for you. The CRS position is part of a person-centered integrated care team. They are responsible for greeting patients and co-workers with Compass "Champion" customer service as they arrive to the dental clinic. This position is fast paced, requiring continuous interactions with all clinical departments to ensure patient's well-being and timely appointments.

This is a Full-time, benefit eligible position. The primary schedule is Monday - Friday. Saturday hours may be required occasionally.

Responsibilities Include: 

• Greet patients as they arrive and stay consistent with the company’s customer service philosophy
• Manage consumer appointments, confirm appointments and alert patients if they need to bring any information to appointment (co-pays, past due balances, paperwork for PAP and/or sliding fee scale)
• Data Entry into EHR systems
• Complete financial paperwork, ensuring all required forms are completed in entirety
• Verify insurance/demographic information at each visit and update if necessary
• Collect co-pays, when applicable
• Answer phone in polite and courteous manner
• Direct phone calls and messages to appropriate office staff
• Monitor waiting area to ensure timeliness of appointments
• Check provider’s schedule daily for additions
• Receive daily reports from MIS for information needed on patients that have upcoming appointments
• Balance daily batch and turns in money collected for the day to Office Supervisor or Regional Office Manager, when applicable
• Disperse daily mail
• Ensure lobby/waiting area is clean and picked up
• Travel to other clinic sites, as needed
• Regular attendance except as excused, with flexibility to change hours to accommodate the clinic needs
• Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
• Conduct self in accordance with employee manual
• Attend all training as required by company, Accreditors and Funders
• Keep abreast of any updates/changes regarding insurance and communicate those to Office Supervisor
• Communicate any changes/updates discovered through other means to Office Supervisor
• Other duties as assigned