Customer Relations Representative (monthly salary $5,143.79) at Pittsburgh Regional Transit

Pittsburgh, PA 15222

About the Job

Communicates with Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT) patrons by telephone, written correspondence to address, document, resolve and follow-up on customer complaints, concerns, requests, suggestions, and commendations. Provides recommendations to upper management to reduce and resolve negative trends.

Essential Functions:

·andnbsp;andnbsp;Communicates with PRT patrons by telephone, written correspondence to address, document, resolve and follow-up on customer complaints, concerns, requests, suggestions, and commendations.andnbsp; Also responds over the phone to customer calls providing accurate and courteous information regarding transit stops, schedules, fares, routings, policies, procedures, lost andamp; found items and ConnectCard information.

·andnbsp;andnbsp;andnbsp;Documents and responds to all customer inquiries regarding PRT’s ConnectCard fare media and equipment disputes.andnbsp;Ensures customer issues are addressed in a timely, efficient, effective, and customer-focused manner, in accordance with PRT’s policies and procedures.

·andnbsp;andnbsp;andnbsp;Forwards complaints, concerns, requests, suggestions and praises to other PRT employees and organizations, if necessary, for resolution.

·andnbsp;andnbsp;andnbsp;Registers ConnectCard/s for new and existing customer account/s and processes customer requests for balance protection.

Job requirements include:

• High school diploma or GED.
• Minimum of one (1) year experience as a PRT Customer Service Representative of which six months must have been worked within the past five (5) years.
• Successful completion of administered Work Keys Assessments.
• Demonstrated ability in the use of Windows and Microsoft Word.
• Ability to work various shifts, including weekends and holidays including reporting to South Hills Village, as directed.
• Maintains a professional appearance.
• Articulate, service oriented, and possessing excellent organizational and decision-making skills.
• Effective and professional communication skills.

Preferred Attributes:

• Associate degree or advanced education in a directly related field such as communications or computer technology from an accredited college or university.
• Experience in the transportation industry.
• Experience collecting data and building database programs.

We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume.

EOE

https://careers.portauthority.org