Customer Relations Management/Admin Assistant - Woodbridge Home Solutions

Are you a detail-oriented individual with a knack for organization and a passion for customer relationship management? We are seeking a dynamic CRM Coordinator & Administrative Assistant to join our team. In this role, you will play a crucial part in maintaining and optimizing our CRM system across all retail locations, ensuring seamless operations and superior customer experiences.

Key Responsibilities:

• Maintaining CRM for all Retail Locations: Responsible for updating and managing the
  CRM system for all retail locations, including but not limited to calendar updates,
  appointment results, and handling escalations promptly and effectively.
• CRM Verification: Regularly verify and ensure alignment between our CRM and store
  CRM systems to guarantee data accuracy and consistency.
• Call Center Coordination: Collaborate with the call center team to update calendars,
  review and address customer cancellation questions or concerns promptly, ensuring a
  smooth customer experience.
• Production Support: Serve as a liaison between retail locations and production teams,
  addressing any job issues or escalations received from the retail locations promptly and
  effectively.
• Vendor Management: Responsible for adding and removing third-party vendor
  employees in both Retail CRM and Woodbridge CRM systems, maintaining accurate
  records and ensuring compliance.
• Meeting Coordination: Organize and facilitate weekly/monthly meetings with
  SmartCircle to discuss CRM updates, performance metrics, and strategies for
  improvement.
• Roadshow Scheduling: Manage the scheduling and approval process for roadshows in
  collaboration with retail stores, ensuring optimal timing and resource allocation.
• Document Management: Update and load any relevant documents and customer
  information into the CRM system from various locations, ensuring data integrity and
  accessibility.
• Administrative Support: Assist with any other administrative duties as requested by the
  management team, contributing to the overall efficiency and effectiveness of operations.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven experience in CRM management and administration.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively. 
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Must pass a background check

Benefits:

• Medical, Vision, Dental ETC.
• Paid Life Insurance and Long Term Disability 
• Paid Holidays and PTO 
• Employee Discounts