Customer/Production Coordinator - Canduct Boardman

Customer/Production Coordinator

 To act as a liaison between customers and the production team – providing leadership and administrative support.

Job Responsibilities:

·         Maintains customer records by updating account information.

·         Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.

·         Prepares purchase requisitions for purchased components.

·         Prepares product and service work orders for production and distributes to production board/floor.

·         Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.

·         Monitor order status and shipping status.

·         Advise customer of order status/delivery times/rush orders.

·         Resolves product or service challenges with the Quality/Production departments by clarifying the customers’ issues/requests, solving the problem, and following up to ensure satisfaction.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·         Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.

Qualifications

·         Post secondary education preferred.

·         Previous experience leading or managing a Customer Service Team

·         3-5 years of manufacturing industry experience.

·         3-5 years of customer service experience.