Customer Process Coordinator - Bayer Corporation

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer Process Coordinator  

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Customer Process Coordinator, are to:     

• Manage inbound 800# calls from customer, partners & Field Sales Representatives
• Create new orders from structured input phone, email & SalesForce
• Execute and monitor transactions to enable delivery of product and billing
• Check availability and execute allocation requests (based on Control Tower guidance),
• Execute transactional reconciliation for ordering, reporting, and reconciliation while ensuring accurate and timely reporting for treatment locations
• Assists with development and implementation of Standard Operating Procedures
• Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com)
• Provide transactional support with account reconciliation
• Ensure completion of all necessary forms (e.g. to document legally binding agreements) Initiate approval requests to overcome various blocks (pricing, credit set up in system) Identifying & delivering cross-functional solutions to achieve Operational Excellence for Crop Protection and SeedGrowth
• Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
• Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system
• Maintain knowledge of all Crop Protection and SeedGrowth processes, marketing programs and business strategies.

WHO YOU ARE

 Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Able to effectively provide guidance & direction to others to achieve results with some supervision
• Ability to effectively collaboration with strong results orientation and a process improvement mindset
• Ability to achieve results with & through others Key Competencies: customer focus, agility, critical thinking and interpersonal skills Knowledge of SAP & SalesForce preferred

Preferred Qualifications:

• BS/BA
• 3+ years of operational experience in Customer Service, Commercial, Logistics, Administration or Manufacturing