Customer and Partner Solutions Engineer III, gTech - Google
Los Angeles, CA
About the Job
This role may also be located in our Playa Vista, CA campus.
The application window will be open until at least June20th. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Los Angeles, CA, USA; Boulder, CO, USA.Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 3 years of experience working with web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
- 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- 3 years of experience in data analysis using SQL/MySQL.
- Experience providing technical integration support to external/internal partners and creating tooling or automation solutions to scale support.
- Ability to collaborate, deliver, and influence technical decisions with various sized customer and stakeholder groups.
- Ability to manage multiple, time-sensitive projects with engaging priorities while working separately to drive projects to completion with limited guidance and high attention to detail.
- Excellent problem solving and troubleshooting skills.
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.The gUP Search Ecosystem team is supporting a wide range of initiatives to ensure a modern, engaging and visually appealing Search experience. Our team works with partners across the entire content ecosystem, from traditional websites to content creators, media libraries, and third-party platforms. We provide technical consulting, scaled support, and operations, data insights, and we advocate for users and partners throughout the product life-cycle.As a Customer and Partner Solutions Engineer, you will be responsible for supporting integrations with our largest external partners and/or internal clients. You will collaborate with teams in Engineering, Partnerships, and Product Management to take emerging product solutions from incubation to scale. You will balance business and partner needs with product/process constraints, develop innovative scaling solutions, build analytics and data insights, and act as a partner and consultant to those you are working with. You will also be able to influence product strategy and prioritize projects and resources.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.
The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Support the scaling of operational workflows via tooling, automation, and technical documentation.
- Provide 1:1 technical onboarding, debugging, and troubleshooting support for strategic partners.
- Work with cross-functional, including Engineering, Product Management, Business Development, and gTech internal stakeholders to facilitate Search product launches requiring partner/platform integrations.
- Collaborate with internal stakeholders to define and prioritize product features required to improve the partner onboarding experience and enable onboarding at scale.
- Gather, assess, and manage data and transform it into reports and insights by building Business Intelligence dashboards to analyze product and partner success metrics and analyze business trends.